Last updated: May 2026
1. Introduction
Mars Education Co., Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal data when you visit our website, contact us, or use our education consultancy and student support services.
We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and relevant guidance issued by the UK Information Commissioner’s Office (“ICO”).
By using our website and services, you acknowledge the practices described in this Privacy Policy.
2. Who We Are
Data Controller: Mars Education Co., Ltd
Website: https://marseducationvn.com
Headquarter Address: 628/54 Hau Giang, Phu Lam Ward, Ho Chi Minh City, Vietnam
Representative office: Fl. 12 (Suite 1206), CitiLight Tower, 45 Vo Thi Sau, Tan Dinh Ward, Ho Chi Minh City, Vietnam
Email: info@marseducationvn.com
Privacy Contact: Administration Department
If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us using the details above.
3. Personal Data We Collect
We may collect and process the following categories of personal data:
Identity Data
- Full name
- Date of birth
- Gender
- Nationality
- Passport details
Contact Data
- Email address
- Telephone number
- Residential address
Education Data
- Academic records
- School information
- Qualifications
- Study preferences
- English proficiency results
Visa and Immigration Data
- Visa application information
- Immigration history
- Supporting documents
Financial Data
- Payment information
- Transaction records
Technical Data
- IP address
- Browser type and version
- Device information
- Website usage data
- Cookies and analytics data
Marketing Data
- Communication preferences
- Consent records
4. How We Collect Your Data
We collect personal data through:
- Enquiry forms submitted on our website
- Email, phone, and in-person communications
- Student consultation sessions
- Application and registration forms
- Partner schools, universities, or service providers
- Cookies and website analytics technologies
- Social media interactions
- Third-party referral sources
5. How We Use Your Personal Data
We use your personal data for the following purposes:
| Purpose | Legal Basis |
| Providing education consultancy services | Performance of a contract |
| Assisting with school/university applications | Performance of a contract |
| Visa and immigration support | Performance of a contract / Legal obligation |
| Responding to enquiries | Legitimate interests |
| Managing payments and invoices | Contract / Legal obligation |
| Improving website functionality and analytics | Consent / Legitimate interests |
| Sending marketing communications | Consent |
| Fraud prevention and compliance | Legitimate interests / Legal obligation |
| Maintaining internal records | Legitimate interests |
Where we rely on consent, you may withdraw your consent at any time.
6. Children’s Personal Data
Many of our services involve students under the age of 18.
We take additional care when processing children’s personal data and only process such information where appropriate safeguards are in place, including obtaining parental or guardian consent where required by applicable law.
Parents or legal guardians may contact us regarding the processing of a child’s personal data.
7. Sharing Your Personal Data
We may share your personal data with:
- Schools, colleges, and universities
- Visa and immigration authorities
- Embassies and government agencies
- Payment providers
- IT and cloud service providers
- Professional advisers
- Regulatory authorities where legally required
We only share personal data where necessary and ensure appropriate safeguards are in place.
We do not sell your personal data to third parties.
8. International Data Transfers
Your personal data may be transferred to and processed in countries outside the United Kingdom or your country of residence.
Where international transfers occur, we ensure appropriate safeguards are implemented in accordance with applicable data protection laws, including:
- International Data Transfer Agreements (IDTA)
- Standard contractual clauses
- Transfers to countries recognised as providing adequate protection
9. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including satisfying legal, accounting, and regulatory requirements.
Retention periods may include:
| Data Type | Retention Period |
| Student enquiries | Up to 2 years |
| Application records | Up to 7 years |
| Financial and tax records | As required by law |
| Marketing consent records | Until consent is withdrawn |
When personal data is no longer required, we securely delete or anonymise it.
10. Your Rights
Under applicable data protection laws, you may have the right to:
- Access your personal data
- Correct inaccurate personal data
- Request deletion of your personal data
- Restrict processing of your personal data
- Object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us using the details provided in this Privacy Policy.
11. Complaints
If you have concerns about how we process your personal data, please contact us first so we can try to resolve the issue.
We will respond to privacy-related complaints within a reasonable timeframe and without undue delay.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): Information Commissioner’s Office (ICO)
12. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic
- Remember user preferences
- Support marketing activities
Where required by law, we will request your consent before placing non-essential cookies on your device.
You may manage cookie preferences through your browser settings.
13. Data Security
We implement appropriate technical and organisational security measures to protect personal data against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
These measures include restricted access controls, secure systems, and staff confidentiality obligations.
14. Automated Decision-Making
We do not carry out solely automated decision-making or profiling that produces legal or similarly significant effects on individuals.
15. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those websites separately.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments.
Any updates will be posted on this page together with the updated revision date.
17. Contact Us
If you have questions about this Privacy Policy or our data protection practices, please contact:
Mars Education Co., Ltd
Headquarter office: 628/54 Hau Giang, Phu Lam Ward, Ho Chi Minh City, Vietnam
Representative office: Fl. 12 (Suite 1206), CitiLight Tower, 45 Vo Thi Sau, Tan Dinh Ward, Ho Chi Minh City, Vietnam
Email: info@marseducationvn.com